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Thrillzz/Responsible Gaming Policy
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RESPONSIBLE SOCIAL GAMEPLAY POLICY

Last Revised: November 7th, 2024

Thrillzz’s Policy on Responsible Social Gameplay

  1. Thrillzz Inc. and its affiliates, including Geckos Games Ltd (“Thrillzz”, “we”, “us” or “our”) is dedicated to fostering a secure and responsible social gameplay environment. The social sportsbook games and sweepstakes promotions are offered and operated by Thrillzz Inc., using software developed by Geckos Games Ltd. Our foremost objective is to ensure that while you participate in the diverse social gameplay experiences we offer, you remain aware of the potential risks that can be associated with social gameplay.
  1. Therefore, Thrillzz’s Policy on Responsible Social Gameplay (“the “Policy”) is designed to support your journey through our services and to help you maintain a balance between enjoyment and responsible social gameplay.

The Responsible Social Gameplay Framework

  1. This Policy should be read in conjunction with and is complementary to the Thrillzz’s Terms of Use. 
  1. THE SERVICES (AS DEFINED IN THE TERMS OF USE) ARE NOT “REAL MONEY GAMBLING.” NO PURCHASE OR PAYMENT IS NECESSARY TO ENTER OR WIN ANY SWEEPSTAKES OFFERED BY THRILLZZ, AND A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCE OF WINNING. THE SERVICES ARE INTENDED FOR ENTERTAINMENT PURPOSES ONLY AND IS VOID WHERE PROHIBITED. SEE THE SWEEPSTAKES OFFICIAL RULES AND THE TERMS OF USE FOR FURTHER DETAILS.
  1. We reserve the right, in our sole discretion, to modify or replace this Policy at any time. You are responsible for reviewing and becoming familiar with any such modifications or the replacement of the Policy, as applicable. Any changes to this Policy will be incorporated into the Policy immediately and any replacement of this Policy shall take effect immediately. We will alert you about any changes or modifications by updating the “Last Revised” date. Therefore, you should check this page periodically.

Balanced Social Gameplay Habits

  1. Thrillzz advocates for a mindful approach to social gameplay, emphasizing its role as one component of entertainment and leisure. We believe it is imperative that social gameplay remains a recreational activity and not a predominant daily focus.
  1. To facilitate a mindful approach to social gameplay, Thrillzz encourages you to periodically reflect on your gameplay behavior. You can do so by considering the following questions, and being mindful that affirmative responses to any of them might indicate that you need to examine your social gameplay habits:
  • Time Management: Do you often spend more time on social gameplay than intended, neglecting work, family, or social obligations?
  • Financial Impact: Have you found yourself making in-app purchases that you cannot afford, leading to financial stress or debt?
  • Mood Alteration: Do you turn to social gameplay as a way to escape from real-life problems, stress, or depression?
  • Neglect of Other Activities: Has social gameplay taken precedence over other hobbies, interests, or daily activities that you once enjoyed?
  • Relationship Strain: Have your relationships with family, friends, or colleagues suffered due to the amount of time or money you spend on social gameplay?
  • Inability to Stop or Reduce Social Gameplay: Have you made unsuccessful attempts to cut down or control your social gameplay?
  • Concealment and Lies: Do you hide the extent of your social gameplay from others or lie about how much time or money you spend on social gameplay?
  • Guilt and Regret: Do you feel guilty or remorseful after a gameplay  session?
  • Neglect of Self-care: Has your physical or mental health deteriorated due to social gameplay, including neglect of personal hygiene, sleep, or eating habits?
  • Withdrawal Symptoms: Do you feel restless, irritable, or anxious when trying to cut down or stop your social gameplay?
  1. If you find that any of your responses to these questions are affirmative, Thrillzz strongly recommends you seek professional guidance and support. We are committed to providing a safe social gameplay environment and encourage responsible social gameplay practices among all our end-users.

Support Services for Social Gameplay Management

For individuals experiencing challenges or difficulties with their social gameplay habits and notice behavioral patterns that indicate a need to take a break from the social gameplay which we offer, we recommend seeking help and advice from organizations that can help. 

Please see the following links for more information:

Please be aware that these organizations are independent support services and are not connected in any way to Thrillzz.

Requesting a Temporary Break or Self-Exclusion

  1. Thrillzz offers fun, free-to-play social gameplay, that doesn’t require to make purchases in order to enjoy the diverse social gameplay experiences we offer. However, if you wish to take a temporary break from using the Application or permanently terminate your access to the Application, you can do so simply contacting our support team by completing the following form.
  1. The form will allow you to request a specific time period that will exclude you from accessing the Application, according to your preference. The available time periods are 7 days, 14 days, 30 days, 90 days and permanently.
  1. Once the self-exclusion is requested, it will take effect immediately and you will not be able to access the Application or to receive any marketing communications from us until the chosen time period has passed. In case you choose to be permanently self-excluded, the request is irreversible. 
  1. Subject to Section 14, should you require access to your account information during that period, or wish to redeem your Prize Tickets, you may contact our customer support.
  1. If at any point you notice that the temporary break or self-exclusion was not applied, or was applied incorrectly, contact our customer support team immediately by emailing support@thrillzz.com.
  1. IN THE EVENT THAT YOUR ACCOUNT IS TERMINATED FOR BECOMING “INACTIVE” UNDER SECTION 6 OF THE TERMS OF USE AND AT SUCH POINT OF TERMINATION OF YOUR ACCOUNT: (I) YOU HAVE SELF-EXCLUDED PERMENANTLY IN ACCORDANCE WITH THIS RESPONSIBLE SOCIAL GAMEPLAY POLICY; AND (II) YOU HAVE IN YOUR ACCOUNT PRIZE TICKETS WHICH HAVE NOT BEEN REDEEMED, YOU SHALL HAVE 21 DAYS FROM WHEN YOUR ACCOUNT IS TERMINATED TO REDEEM THE PRIZE TICKETS IN YOUR ACCOUNT. FOR FURTHER INFORMATION PLEASE SEE SECTION 6 OF THE TERMS OF USE.  

Safeguarding Against Underage Social Gameplay

  1. Thrillzz enforces stringent age verification protocols to ensure a safe and appropriate social gameplay environment. We strongly advocate for responsible management of devices and accounts in households with underage individuals to prevent access to unsuitable content.

For additional information or support, contact our customer support team by emailing support@thrillzz.com.