Frequently
asked Questions
Welcome to our FAQ page, full of useful
information and a few tips & tricks to help you get
the most out of Thrillzz.
If you have a question and can’t find the answer
here, please contact our amazing Support Team
on our Contact Us.
Creating your Thrillzz account takes about 2 minutes and is a simple process. Hit the ‘Join Now’ button and we’ll take a couple of details from you. You will get to choose your username, and add in your name, email and telephone number. Once we verify your phone with a code, you’re all set to play! Please note that in order to play you need to be over the age of 18 and resident in the US. In order to play our Promotional Sweeps Mode, you will also need to provide details for us to verify your identity.
As part of the process to register your account, you will need to add in your phone number, and we will send you a code that you need to put into the app. Once that is complete you can play for free. If you are adding any form of payment to your account, there will be more ID verification steps to take such as proving your name, address and SSID.
As this is an app, you can play on any IOS or Android supported device. For best results play on an HTML5 device, and on a stable connection such as WiFi. Our app works on almost any device, so you can enjoy a Sportsbook on the go anywhere. For best results we recommend that you add the Thrillzz app to the home screen of your phone. Thrillzz is currently unavailable on desktop.
Playing in our app is simple and easy, all you have to do is tap on the Sportsbook to make your predictions. You can enjoy a range of sports, and make picks pre-match or during the live action. With an intuitive layout and vibrant colors you are able to easily make your picks, collect rewards and more. To swap between Coins Mode 
and Promotional Sweepstakes Mode 
, just toggle the switcher in the top right corner. You can share your picks with friends, create or join a Squad and enjoy a host of Loyalty Rewards just for playing.
To use your Thrillzz Sweeps , toggle the switcher in the top right corner of the game, when it turns purple, you’re in the Sweepstakes Sportsbook. Make picks on your favorite games using your Sweeps, if you are right, you will win Tickets 
to redeem in the shop or to your account. Please note these sweepstakes are available through Promotions, when you purchase Coins, Daily Login Rewards, in Special Offers, and through other free means of entry described in the Official Sweepstakes Rules.
Our promotional Sweepstakes are available for free when you play Thrillzz. These are available through Promotions, when you purchase Coins, Daily Login Rewards, in Special Offers, and through other free means of entry described in the Official Sweepstakes Rules.
You can collect your Thrillzz Coins for free in a variety of ways. They are available in the Welcome Bonus, your Daily Rewards, and as Loyalty Level rewards. You also have the option to visit the Shop to purchase a variety of packages that could include your Free Thrillzz Sweeps .
Get your Free Thrillzz Sweeps and use these in the Promotional Sweeps Sportsbook to make your picks. If your predictions are right you’ll receive Tickets . These can be redeemed in the shop to buy Thrillzz Coins that from time to time come with Free Sweepstakes. The other option is to redeem them to your account. It’s that simple, collect, play and redeem. Your Free Sweepstakes* wins are granted in Tickets, these can be redeemed in the Shop or into your account once you reach 50 or more Tickets.
*In order to play in the Sweeps Promotional Mode, you will have to complete an ID verification process to confirm your name, age, address and SSID number.
Your Tickets can be redeemed in two different ways. The first is in the Shop to get more Thrillzz Coins packages that can also contain free promotional Thrillzz Sweeps* . The second option is to redeem your Tickets to your account, in order to do so you have a balance of at least 50 Tickets, then you can redeem them.
*In order to play in the Sweeps Promotional Mode, you will have to complete an ID verification process to confirm your name, age, address and SSID number.
Sweepstakes are a way to enter a competition or contest for free. At Thrillzz, we have a specific type of sweepstake promotion where you are able to get Thrillzz Sweeps* through a variety of in-game actions, such as Daily Rewards. You can use these to make picks in our Promotional Sweepstakes Sportsbook for Tickets .
*Please note these are available through Promotions, when you purchase Coins, Daily Login Rewards, in Special Offers, and through other free means of entry described in the Official Sweepstakes Rules.
With your Free Thrillzz Sweeps , you make predictions in our Promotional Sweepstakes Sportsbook, to get there, toggle the switcher in the top right corner. Choose your game and make your predictions using your Sweeps, if you win, you’ll get Tickets . Your Free Sweepstakes* wins are granted in Tickets, these can be redeemed in the Shop or into your account once you reach 50 or more Tickets.
*In order to play in the Sweeps Promotional Mode, you will have to complete an ID verification process to confirm your name, age, address and SSID number.
To ensure that we continue to adhere to US rules and regulations, we have a robust set of rules regarding our Promotional Sweepstakes. You can find all of the information about us in our Terms of Use, and the specific guidelines are in our Official Sweepstakes Rules page.
You can find your profile anytime by pressing on your avatar at the top left side of the screen, from there you will go to your Profile Page. In this page you can manage all aspects of your account, including updating info and changing your profile pic.
Inside of the profile section of the app, you will find 3 dots on the top right corner. If you click on these three dots it will take you into the settings menu. Here you will be able to adjust the game to your liking as well as make changes to your account.
Once you have signed up, you will be able to add a variety of payment options to your account, including Visa, Mastercard and Skrill. Before you add any funds, we will need to to complete a verification process to confirm your over the age of 18, using your SSID, name and address. Once that’s complete you can add funds and use the Shop.
There are two ways to redeem your Tickets , you can use them in the shop to buy Thrillzz Coins packages that can come with Free Thrillzz Sweeps , or you can redeem them to your account. In order to do so you have a balance of at least 50 Tickets, then you can redeem them from your profile page.
In order to play in the Sweeps Promotional Mode, you will have to complete an ID verification process to confirm your name, age, address and SSID number.
As there are certain states with restrictions on sweepstakes, you can currently play in most of the US. At the moment there are 14 states that we do not operate in, they are: Alabama, Georgia, Idaho, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Nevada, Ohio, South Carolina, and Washington. More details can be found on our Official Sweepstakes Rules page.
Should you find any bugs, errors or have any issues that the FAQ can’t solve, then please reach out to our Support Team. They are available through the Contact Us page, where you can write down what you found and they will get back to you. Please note, we will do our best to get back to you within 24 hours of sending your report.
We do our best to ensure the safety of your data and the information you give to us. We have created a detailed Privacy Policy where you can find all of the information about how your data is kept with us.
We take your data and personal information very seriously, as such we have a detailed policy in place to protect your identity. We implement measures aimed at keeping your data safe and we will continue to take steps to look after you. Find out more in our Privacy Policy.
We want to make sure that you have a fun, friendly environment here at Thrillzz. We also take your safety very seriously and work hard to protect you. We have created our app with that in mind, and you can find all of the information in our Responsible Gaming Policy. In order for you to play you will also need to be over the age of 18 and resident in the US, please note that we have a process that we will use to verify your identity.
Should you have any questions you can contact our Support Team at any time through our in-app and website Contact Us page. We will do our best to get back to you within 24 hours of you sending us a message.
If you can’t find the answer in any of our FAQ’s, you can reach out through the Contact Us page. If you spot any bugs or errors, have any specific account related questions or if you need help, our Support Team will be happy to provide you with answers and a helping hand when you need it.